Returns & Refunds

Right to cancel

Cancelation of order can be undertaken prior to the dispatch of goods which takes place at any point during the following working day. Notification of cancellation must be made by telephone during office hours as soon as possible.

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Items not required

Goods may not be returned without the prior written agreement of the Seller.

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Incorrectly supplied items

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Defective/damaged goods

Subject to sub-Clause 9.4, the Seller shall only accept returned Goods if it is satisfied that those Goods are defective and such defects would not be apparent on inspection.

The Seller shall have the option of either replacing defective Goods within 7 days of receipt of them or shall refund to the Buyer the Price for those Goods which are defective.

The Seller shall not be liable for defects arising out of normal wear and tear, the Buyer’s failure to follow any instructions given by the Seller, misuse or alteration of the goods, negligence, wilful damage or any other act of the Buyer, its employees, agents or any other third party.